Schoolrunner Helpdesk
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Troubleshooting, FAQs, and General Information
Troubleshooting & FAQs
4
Can I attach or store files on the student page?
Can I see a list of students who have allergies/pickup instructions/etc.?
Can I see birthdays in Schoolrunner?
Can I view all contact details for a class?
General Schoolrunner Info
11
How can I ensure Schoolrunner is secure and accurate?
Mid-Year Schoolrunner Review Checklist
What are archived sites for?
I'm a classroom teacher. Where do I start?
I'm a department head. Where do I start?
See all 11 articles
Mobile App
School Staff Members
16
Frequently Asked Questions – Schoolrunner 2.0 Mobile App
How do I mask my personal number?
How do I log in to the Schoolrunner mobile app?
Schoolrunner 2.0 – Orientation
How do I block my number on phone calls?
See all 16 articles
Parents/Guardians
7
How do I view my student's GPA, course grades, and progress report?
How do I log in to Schoolrunner?
What can I see on the "Feed" screen?
How do I view daily vs. class attendance?
How do I add my students to my account on the mobile app?
See all 7 articles
Students
5
How do I view my GPA, grades, and progress report?
What can I see on the "Feed" screen?
How can I log in to Schoolrunner?
How do I view daily vs. class attendance?
How do I submit the Health Screener?
Q&As
Logging In
6
Teachers and School Staff: How to Log In
Teachers and School Staff: How to Reset Your Password
Can I make my own account?
How do I log in to the mobile app?
What's my email/username?
See all 6 articles
Quick Questions
3
How do I give partial credit on a multiple choice question?
How can I quickly navigate around Schoolrunner?
How do I use emoji in Schoolrunner?
The Schoolrunner Parent/Student Portal
For School Staff
4
How do I create and manage student access codes for parents/guardians?
How do I generate student passwords?
How do I give access to parents/guardians in bulk?
How do parents or guardians create accounts?
For Students
43
Students: How to Log In
Students: How to Reset Your Password
How do I check on my merits/demerits?
How do I check grades?
Where's my profile picture and how do I change it?
See all 43 articles
For Parents & Guardians
10
What is Schoolrunner for?
How do I use the Schoolrunner portal?
Parents/Guardians: How to Create Your Account
Can I sign up on my own? Or open my own Schoolrunner account?
Parents/Guardians: How to Reset Your Password
See all 10 articles
Academics
101
21
Does Gradebook save automatically?
How do I add an assessment?
How do I add comments to report cards?
How do I analyze a single assessment's results?
How do I enter responses on an assessment?
See all 21 articles
201
26
Can a question have multiple correct answers?
How are course grades calculated?
Can I print an assessment report?
Can I still use standards even if my course doesn't use standards-based grading?
How do I add more detail to report cards?
See all 26 articles
301
18
How do I change the minimum Gradebook score?
Can different grade levels use different grading scales?
How do I copy standards from one course to another?
How do I recalculate course grades?
What assessment platforms does Schoolrunner integrate with?
See all 18 articles
Analysis
101
10
How do I change how my report is displayed?
How do I create an analysis report?
How do I save analysis reports?
How do I use the pivot table?
How do I use the student dashboard?
See all 10 articles
201
6
How can I share analysis reports?
Where can I see GPAs and how are they calculated?
What do the attendance columns on the staff dashboard represent?
Video Tutorial – Saving and Sharing Reports
How do I analyze standards across courses?
See all 6 articles
Report Ideas
6
How can I analyze communications?
How can I analyze student incidents?
How can I analyze student performance on assessments?
How can I identify students who are missing assessment results?
How do I monitor student absences?
See all 6 articles
Attendance
101
8
How do I use the class attendance page?
How do I check an individual student's attendance records?
What is projector mode?
Can I comment on attendance records?
How do I comment on class attendance records?
See all 8 articles
201
12
How do I log, update, or export attendance?
How do I use the staff attendance page?
How do I view attendance data?
How do I view class attendance records?
What can I do with the class attendance grid?
See all 12 articles
301
8
How do class attendance and daily attendance interact?
Can all detentions be deferred to the next school day?
Is it possible to limit who can give behaviors and/or detentions?
How do I lock my attendance records?
How do I create courses within Schoolrunner?
See all 8 articles
Configure
The Configure Page
1
How do I customize Schoolrunner?
Academics
11
How do I add different types of grading terms?
How do I configure course types (AP, Intervention, etc.)?
How do I configure grading scales?
How do I configure parent and child standards?
How do I copy grading methodologies across courses?
See all 11 articles
Attendance
3
How do I configure attendance for staff members?
How do I configure attendance for students?
How do I mark dates as non-school days and highlight them on the homepage?
Culture
15
Can detentions be reset automatically?
How are behavior types configured and utilized?
How do "decodes" and "decode types" work?
How do I configure a behavior system?
How do I configure behavior "locations"?
See all 15 articles
People
7
How do permissions control Schoolrunner access?
What are "student attributes" and where are they managed?
What do "user groups" do?
What's the difference between a "staff member" and a "user"?
How do I update homerooms or advisories?
See all 7 articles
Culture
101
15
How do I log behaviors?
How do I add and manage photos?
How do I log and view incidents?
How do I use the detention roster?
How do I log and view communications?
See all 15 articles
201
7
How do behaviors work in Schoolrunner?
What are "favorite" behaviors in Schoolrunner?
Where can I see my communication records?
What is a detention snooze?
How do I snooze a detention?
See all 7 articles
301
3
How do I update an incident's attendance consequences?
Can I delete or undo behavior records in bulk?
What are "generic details" for behaviors, and how do I use them?
Data Auditing
Audit Academic Data
6
How do I find assessments that aren't tied to a course?
How do I identify assessments without standards?
How do I identify very high student results?
How do I identify assessments with very high average scores?
How do I identify the number of students missing on assessments?
See all 6 articles
Groups
101
12
Overview of the Groups Page
How do I filter students by enrollment and demographic info?
How do I filter students by academic info?
How do I filter students by attendance info?
How do I filter students by behavior, merits, or demerits?
See all 12 articles
201
6
How do I create student groups based on merits and demerits?
How do I set a student group to appear on my homepage?
How can I be notified of changes to a student group?
How do I manage my notifications?
How can I be sure no one is changing my attendance logs?
See all 6 articles
301
5
How do I delete a course?
How can I make groups from custom data?
How can I delete a student group entirely?
How can I make sure other users are notified of changes to student groups?
How can parents be notified of activity related to their student?
Settings
101
4
How do I reset my password or log in for the first time?
How do I change names from first/last to last/first?
What is the my sandbox site?
What is the best browser for Schoolrunner?
201
6
How do I manage Schoolrunner accounts?
How do I create a new Schoolrunner account?
How do I bulk create Schoolrunner accounts?
How do I color-code grades on report cards?
How do I specify a student's home language (if other than English)?
See all 6 articles
301
20
How do I add events to the homepage?
How do I configure colors on my dashboards?
How do I configure multiple-day schedules?
How do the detention auto-reset settings work?
How do I change detention settings?
See all 20 articles
School Setup
101
9
What is the "School Setup" feature?
School Setup: Schools
School Setup: Term Bins
School Setup: Users
School Setup: User Groups & Permissions
See all 9 articles
201
2
School Setup: Copy Between Schools
School Setup: Manage School Terms
301
4
School Setup: Upload Users
School Setup: Upload Students
School Setup: Upload Section Enrollment
How do I send Schoolrunner data into Clever?
