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Knowledge base
Troubleshooting, FAQs, and General Information
Troubleshooting & FAQs
5
General Troubleshooting and FAQs
Can I attach or store files on the student page?
Can I see a list of students who have allergies/pickup instructions/etc.?
Can I see birthdates in Schoolrunner?
Can I view all contact details for a class?
Example Support Tickets
1
Example of a Feature Not Working as Expected
General Schoolrunner Info
8
How can I ensure Schoolrunner is secure and accurate?
What are archived sites for?
I'm a classroom teacher. Where do I start?
I'm a department head. Where do I start?
I'm a dean of attendance. Where do I start?
See all 8 articles
Academics
101
28
Does Gradebook save automatically?
How are course grades calculated?
How do I add an assessment?
How do I add comments to report cards?
How do I add more detail to report cards?
See all 28 articles
201
20
Can a question have multiple correct answers?
Can different grades use different grading scales?
Can I still use standards even if my course doesn't use standards-based grading?
How do academic settings affect grades and other parts of Schoolrunner?
How do I add an assessment in Gradebook?
See all 20 articles
301
6
How do I change the minimum Gradebook score?
How do I copy standards from one course to another?
How do I recalculate course grades?
What assessment platforms does Schoolrunner integrate with?
Why don't course grades look right?
See all 6 articles
Analysis
101
10
How do I change how my report is displayed?
How do I create an analysis report?
How do I save analysis reports?
How do I use the pivot table?
How do I use the student dashboard?
See all 10 articles
201
4
How can I share analysis reports?
Where can I see GPAs and how are they calculated?
What do the attendance columns on the staff dashboard represent?
Video Tutorial – Saving and Sharing Reports
Report Ideas
9
How can I analyze communications?
How can I analyze student incidents?
How can I analyze student performance on assessments?
How can I identify students who are missing assessment results?
How can I view course grades for a student group?
See all 9 articles
Attendance
101
5
How do I change my class seating chart?
How do I check an individual student's attendance records?
How do I use the class attendance page?
Slides – Take Class Attendance
What is projector mode?
201
6
How do I log, update, or export attendance?
How do I use the staff attendance page?
How do I view attendance data?
Slides – Record and Review Staff Attendance
Slides – Record Daily Attendance
See all 6 articles
301
3
How do class attendance and daily attendance interact?
Can all detentions be deferred to the next school day?
Is it possible to limit who can give behaviors and/or detentions?
Configure
The Configure Page
1
How do I customize Schoolrunner?
Academics
11
How do I add different types of grading terms?
How do I configure course types (AP, Intervention, etc.)?
How do I configure grading scales?
How do I configure parent and child standards?
How do I copy grading methodologies across courses?
See all 11 articles
Attendance
2
How do I configure attendance for staff members?
How do I configure attendance for students?
Culture
13
Can detentions be reset automatically?
How are behavior types configured and utilized?
How do "decodes" and "decode types" work?
How do I configure a behavior system?
How do I configure behavior "locations"?
See all 13 articles
People
7
How do I add a single user?
How do I add multiple users?
How do I generate student passwords?
How do permissions control Schoolrunner access?
What are "student attributes" and where are they managed?
See all 7 articles
School Year Prep
10
Year to Year Schoolrunner Timeline
Entering an Assessment Lesson Plan
Giving a Behavior Lesson Plan
Taking Attendance Lesson Plan
The 1st Day of Schoolrunner: Teaching Your Teachers
See all 10 articles
Culture
101
15
How do I add and manage photos?
How do I end an intervention?
How do I log and view communications?
How do I log and view incidents?
How do I use the "Behaviors" page for groups and individuals?
See all 15 articles
201
9
How do I snooze a detention?
Slides – Create Behavioral and Academic Slips
Slides – How to Record an Incident
Slides – Manage Detentions
Slides – Record and End Interventions
See all 9 articles
301
2
How do I update an incident's attendance consequences?
Can I delete or undo behavior records in bulk?
Data Auditing
Audit Academic Data
5
How do I find assessments that aren't tied to a course?
How do I identify assessments without standards?
How do I identify very high student results?
How do I identify assessments with very high average scores?
How do I identify the number of students missing on assessments?
Groups
101
3
Slides – Create Dynamic Student Groups
Student Groups, Homerooms, Advisories, Sections – What Are the Differences?
Video Tutorial – The Groups Page
201
2
How do I create student groups based on merits and demerits?
How do I set a student group to appear on my homepage?
301
2
How do I delete a course?
How can I make groups from custom data?
Settings
101
4
How do I reset my password or log in for the first time?
How do I change names from first/last to last/first?
What is the my sandbox site?
What is the best browser for Schoolrunner?
201
1
What assessment settings are available in Schoolrunner?
301
18
How do I add events to the homepage?
How do I configure colors on my dashboards?
How do I configure multiple-day schedules?
How do I control the colors on my dashboard?
How do the detention auto-reset settings work?
See all 18 articles
Schoolrunner Mobile App
101
8
Frequently Asked Questions – Mobile App
How do I manage students and groups in the mobile app?
How do I use the mobile app?
Video Tutorial – Schoolrunner's Mobile App
Video Tutorial – Mobile App: Add Saved Groups
See all 8 articles
Q&As
Logging In
5
I'm a teacher. How do I reset my password?
I'm a student or parent. How do I log in?
Can I make my own account?
How do I log in to the mobile app?
What's my email/username?
Parent/Student Portal
49
I'm a student or parent. How do I change my password?
How do I use the parent/student portal?
Can I add accounts to my portal?
How do I check on my merits/demerits?
How do I check grades?
See all 49 articles
